FAQ'S

Help & Support

Where is my order?

Before getting in touch to check on your order status, please review how long it has been since you placed your order.

All queries must be made via email.

Track my order

If you paid for 1st class shipping, with a tracking service, yes you can.

We can only help those who paid for tracking. 

          How long does it take?

All our orders are bespoke.

We are a small business, so all orders are made by hand.

We aim to have all orders out within 3-5 working days plus postage.

Once shipped it is out of our control and liability is with the courier.

Frequently asked questions

  • How do I apply my labels?
    1. Clean the area with water, do not use detergents or washing up liquid as these leave residues. 
    2. Remove the decal transfer paper (This comes ready applied to the word). If all wording doesn't come clean onto the transfer paper, slowly replace the word back into the backing paper and smooth over with a credit card or similar object and retry. 
    3. Apply our vinyl word to your chosen surfice and smooth over the decal with a credit card or similar object firmly with your hand. 
    4. Remove the clear application tape from the front of the decal.
  • Can I wash my labels?

    Yes ! 

    They can be wiped over. If you have purchased a water bottle/ glass label then these are not dishwasher safe. 

    Must be hand washed only. 

  • Can vinyl words be removed?

    Yes !


    Vinyl's offer a strong adhesive, but it is possibe to remove the decal without casuing any damage to the surface if needed. 

    We have found the application of heat with a hairdyer or heat gun works best. 

  • How are labels priced?

    Majority of our labels have a set price and are no bigger than 3 inches in height. 


    We price at roughly £2.00 per word. 

     

    There will also be an extra charge for glitter vinyl of 50p per word. 

  • What's covered in the one label rule?

    Please create one label per Container. For example, if this label is for a sugar jar, just enter “Sugar”. Or if this is for another container like plain flour, enter “Plain Flour”.


    As stated in our terms and conditions, the price per word is £2. 


    If you order two individual words but place them on the same order with a space inbetween this will not be accepted.


    For example:


    Basil  will be accepted. 


    Basil Parsley will not be accepted. 


    If this happens you will be contacted to make an additional payment. If the additional payment is not made for the extra word. 

    You will be refunded and the order will not be completed. 

     

  • How are vinyl sayings priced?

    All our vinyl qoutes / sayings are a bespoke pricing. 


    The biggest size we do is a 12 x 24 inches. 


    Please contact us to discuss further. 

  • Approving your design & errors

    Before check out you will be asked to approve your design. 


    If your design contains any errors we can change them before it has been created. You need to check your design THOROUGHLY and tell us immediately of any errors using the contact us page.


    However, if the design has already been created then you will be charged again for the change. 


Delivery & Shipping

  • What is your return policy?

    Unfortunetly we do not accept returns. 

    Our service is bespoke and made to order. 

    All issues and queries must be raised within the first 24 hours of recieving your order. 


    We will look at each issue on a one to one basis and do our best to resolve any issues within a timely and professional manner. 

  • Do you ship internationally?

    Yes we ship worldwide, we use Royal Mail international shipping. 


    Prices are subject to local taxes, handling fees and shipping costs. We will show you our shipping charge at checkout for any international orders.

  • Shipping Policy

    Your label will be made within 5 working days. You should allow for this plus postage time. 

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